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Friday, January 21, 2011

KNOWLEDGE PROCESS OUTSOURCING AND ITS IMPACT

The Knowledge Process Outsourcing is a booming industry these days with a tremendous potential for future. It is different from BPO and is a knowledge based industry. Youngsters and experienced people from various fields with good educational qualifications to back them are taking up KPO jobs. It is an outsourcing business where high-end knowledge work is outsourced and handled by employees at the KPO center. The work could be related to any field such as finance, legal issues, intellectual property, analytics, market research and data management. It includes research work too. A KPO job requires deep knowledge in that area of work and high levels of confidentiality are maintained here. The new KPO outsourcing destination in India has now established as the most preferred Knowledge Process Outsourcing destination for the companies around the world. The KPO has advantages of top Indian talent in the fields that require special skills, expertise and knowledge perfections. To processes the demand of advanced knowledge, analytical interpretation and technical skills. It is one of the fastest growing business opportunities for specialized players in the market. Today, KPO as a whole generates $3.05 billion revenue annually and directly employs around 2,50,000 people in India. The worldwide KPO market is expected to grow to $16.7 billion in revenues by 2010-2011. From this, India would account for $12 billion.
Fields of work that the KPO industry includes are intellectual property, patent research, content development, R & D in pharmaceuticals and biotechnology, market research, equity research, data research, database creation, analytical services, financial modeling, design and development in automotive and aerospace industries, animation and simulation, medical content and services, remote education, publishing and legal support. CAs, MBAs, PhDs, engineers, doctors, lawyers and other specialists are expected to be much in demand.
KPO services as stayed here and Indians can now benefit much more than any time before. Large number of talents and supportive government policies together makes India the most suitable environment for KPO. Several global players are already investing in India. As with the BPO sector, India is cost-effective and provides a vast intellectual talent. Plus expertise in areas such as research and analysis. India’s Knowledge Process Outsourcing (KPO) business could touch $10 billion by 2012. Currently, the KPO market size is estimated to be around $5.5 billion and the sector is growing by about 15-17 per cent, dominated by professionals belonging to fields such as management, medical and engineering, the chamber said. KPO industry also includes company’s own divisions for Business Intelligence. These are generally off-shored or near-shored or in-house. These do almost the same thing as the outsourcing companies do and generally have teams like: Analysis, Business Consulting, Modeling and Scoring, Data Management and Reporting. Small and Medium Enterprises are likely to be the major growth drivers for the KPO sector, It is estimated that by 2010, in India, nearly 2,50,000 people would be employed in the KPO industry. With a huge population of educated people in India, it has become the preferred KPO destination of the world. With this wealth of talent, India is well-equipped to effectively handle high-end knowledge-based work in any field. The sector does not cater to any one field but requires specialized knowledge in various verticals. Unlike BPO, where only a good grasp on English language is required, in a KPO job, one has to be skilled and knowledgeable enough in the particular vertical that one is working for. The biggest advantage for outsourcing knowledge-based work and research to India is the cost advantage. International companies are increasingly finding it more cost effective to offshore KPO jobs to India here they can get quality work gets done at very reasonable rates as compared to their own country. Even in clinical and research trials, India enjoys a cost advantage. Thus, it is gaining steam here in India and it will soon edge out the BPO sector. For employees, it is a very lucrative career option .Even experienced and retired professionals from various industries can find high paying jobs in the KPO industry. It purely depends on the skill of the person and the knowledge of the industry that he possesses. Also, a KPO job offers its employees a chance to hone skills in a specialized field. It offers good pay packets to its employees. A professional with about two years of experience can look forward to an annual pay packet of around Rs 6 lakh (Rs 600,000) to Rs 8 lakh (Rs 800,000) whereas, an experienced professional would get anywhere between Rs 15 lakh (Rs 1.5 million) and Rs 20 lakh (Rs 2 million).Although knowledge-based back end work is required in many fields . All these fields require a lot of knowledge based work which is being outsourced to India in KPOs. Many foreign firms have set up their offices in India to carry out research and development work. They hire experienced and talented professionals here and get the required knowledge based work done at cheaper rates. Also, many Indian firms offer KPO services in various fields. The work is outsourced to them and is processed by the employees at these firms. The industry is fast picking up in India but there are a few challenges also that this industry faces. KPO is claimed to efficiently increase productivity and increase cost savings in the area of market research. The employees are snared away with the promise of higher pay packets and perks. Also, there is a perception that it is an unstable career so people are initially reluctant to join it. Most people are still unaware of the potential of this industry and the bright future prospects that it offers. Once it gains popularity and more and more people find out the benefits of working in a KPO, there will be a surge in this industry.
The KPO industry is growing at a fast pace and the high talent base of chartered accountants, doctors, MBAs, lawyers and research analysts in India is certainly going to capture a big pie of the global KPO business. The recent survey over Indian KPO industry shows that KPO professionals are earning twice as much as they were earning 4 years ago, there is an increased customer base and the presence of clients in other countries as well. This is an indication of huge growth potential for Indian sector. . If India becomes a KPO hub in line with BPO then India is going to be clear leader in overall ITes. India is well equipped to meet this emerging sector's challenges and all set to be the global KPO hub. Overall the future of KPO industry looks good.

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